PRODUCT EXCHANGE & RETURN POLICY

General Regulations

• Customers are requested to inspect the products before receiving them.
• Products can only be exchanged or returned if there is a prior agreement between us and the customer before purchase.
• Products must be within their validity period, with original labels, seals, and intact packaging.
• Products must be technically evaluated, unused, and accompanied by valid invoices/documents.

Product Exchange (Customer Request)

• The exchange period depends on the agreement between us and the customer.
• In accordance with prior agreement, customers may exchange for a new product of equal or higher value. Customers are responsible for shipping fees and any price difference (if applicable).
• We only accept exchanges if the product is intact, unused, has valid purchase documents, and meets the following conditions:
  • Original packaging is intact, not dented or torn.
  • No dirt, scratches, cracks, damage, unusual odor, or signs of use.

Product Return (Customer Request)

• The return period depends on the agreement between us and the customer.
• In accordance with prior agreement, returns are accepted only if the product has technical defects from the manufacturer or does not match the original specifications/functions. Customers are required to pay:
  • 10% of the product value as a return fee
  • Shipping costs
  • VAT invoice cancellation fees (if applicable)
• Returns are accepted only if the product is intact, unused, has valid purchase documents, and meets the following conditions:
  • Packaging is intact, not dented or torn.
  • No dirt, scratches, cracks, damage, unusual odor, or signs of use.

Returns/Exchanges Due to An Đạt Plastic (Damaged, Incorrect Type or Quantity)

Customers should carefully inspect the product condition before making payment to ensure correct type, quantity, color, and no damage (torn/broken). If any issue occurs, customers should refuse to receive the goods and immediately notify our support team for resolution.

For more details about this policy, please contact our hotline: 0779 250 679 – 0903 643 566.